Control authorities


The bodies regulating the activity of the Trader are the Commission for the Protection of the User /CCP/ and the Commission for the Protection of Personal Data (PCPD), with the following coordinates:

For CCP:


Users can use European Platform for Online Dispute Resolution (ODR), available at / / - a single access portal that allows consumers and traders in the EU to settle disputes between themselves.

Alternative dispute resolution (ADR) between consumers and merchants is an out-of-court conciliation proceeding on a voluntary basis.

General conciliation commissions assist in reaching an agreement between consumers and traders in disputes over contracts for the sale of goods and the provision of services.

The general conciliation commissions are determined on a regional basis, and the General Conciliation Commission with its headquarters in Sofia and the area of operation is the territory of the Sofia district, competent to resolve disputes between the Merchant and the User.

The consolidated list of recognized ADR authorities of the Member States of the European Union can be found at: