general terms


These general conditions govern the relationship between "Le Boudoir de Simonne" EOOD, hereinafter for short "Merchant", on the one hand, and the Users of Internet pages and services located on the website, called below for brevity users, on the other.

Please read the published General Terms and Conditions in their entirety before using the information and commercial services offered on the Site (the Services for short).

This document contains information about the activities of "Le Boudoir de Simon" EOOD and the general conditions for using the services provided by "Le Boudoir de Simon" EOOD, regulating the relationship between us and each of our users.

The confirmation of the General Terms and Conditions is a necessary and mandatory condition for the conclusion of the contract between the User and the Merchant.

By accepting the General Terms and Conditions, the User agrees to have his personal data processed on the basis of the contract concluded between him and the Merchant.


For the purposes of these general conditions, the following concepts should be understood in the following sense:

Site – and all its subpages.

User - any natural person who acquires goods or uses services that are not intended for commercial or professional activity, and any natural person who, as a party to a contract under this law, acts outside the scope of his commercial or professional activity.

general terms – these General Terms and Conditions, which include terms of use, cookies, registration and delivery rules, voluntary dispute resolution, contract cancellation and exchange forms and any other legally significant information found on the Site.

Personal data – information about a natural person that reveals his physical, psychological, mental, family, economic, cultural or social identity.

Merchandise - movable tangible property, with the exception of items sold under forced execution or through other measures by bodies authorized by law, as well as items abandoned or taken for the benefit of the state, announced for sale by state authorities. Goods are also water, gas and electricity when they are offered for sale, packaged in a limited volume or in a certain quantity.

Sales contract – a contract under which the trader transfers or undertakes to transfer the ownership of goods to the consumer, and the consumer pays or undertakes to pay the price for them, including contracts having as their subject both goods and services.

Service - any material or intellectual activity that is carried out in an independent way, is intended for another person and does not have as its main subject the transfer of possession of an object.

Contract for service – a contract, other than a contract of sale, under which the trader provides or undertakes to provide a service to the consumer and the consumer pays or undertakes to pay the price for it.

Procedure for alternative resolution of consumer disputes – a procedure for out-of-court resolution of consumer disputes, meeting the requirements of this law and carried out by an authority for alternative resolution of consumer disputes.

Services provided – on the Site, Users have the opportunity to enter into contracts for service, purchase and sale and delivery of the goods and services offered by the Merchant.


Users use the website interface to enter into contracts with the Merchant for the goods and services offered.

2.1. The contract for the purchase and sale of goods or services is considered concluded from the moment the order is confirmed by the Merchant

2.2. In case of non-availability of a given product or inability to perform a given service, the Merchant reserves the right to refuse the order.

2.3. After selecting one or more goods or services offered on the Merchant's website, the User must add the same to his list of goods or services for purchase.

2.4. It is necessary for the User to provide data for making the delivery and choose a method and moment of payment of the price, then confirm the order through the site interface.

2.5. When placing an order, the User receives confirmation by email that his order has been accepted.

  1. The Merchant has the right to refuse to conclude a contract with an incorrect User.

3.1. The Merchant has the right to treat a User as incorrect in cases where:

there is non-compliance by the User with the General Terms and Conditions;

an incorrect, arrogant or rude attitude towards the Merchant's representatives has been established;

systematic abuses by the User towards the Merchant have been established.


The prices of the goods or services offered are those indicated on the Merchant's website at the time of placing an order, except in cases of obvious error.

4.1. The prices of the goods and services include VAT, in the cases in which it is foreseen to charge it.

The merchant reserves the right to change the prices of the goods and services offered on the site at any time and without notice, such changes will not affect orders already made.

The Merchant may provide discounts for the goods and services offered on the site, in accordance with Bulgarian legislation and rules determined by the Merchant. The rules applicable to such discounts are available where the discount is displayed. Discounts may be provided in various forms (eg promotions, loyalty discounts provided individually, randomly or as a result of participation in a competition or customer survey).

Different types of discounts cannot be combined when ordering and purchasing the same product/service.


When the User returns a product or service with the right to a refund of the amount paid for any reason, the price subject to the refund is reduced by the value of the received discount applied to the product or service, and only the amount actually paid is subject to a refund.

The user can pay the price of the ordered goods/services by using one of the options listed on the website. On the Site, payment is possible through the following methods:

  • Cash on Delivery
  • Bank transfer

If the User chooses the courier delivery and cash on delivery option, he must pay the price of the ordered items together with the courier delivery fee upon receipt of the goods.


The User has the right to withdraw from the contract without giving a reason, without paying compensation or a penalty within 14 days from the date of acceptance of the goods by the User or a third party, and in the case of a service contract - from the conclusion of the contract for service.

In order to exercise his right under this clause, the User must unequivocally notify the Merchant of his decision to withdraw from the contract, individualizing the goods/services he wishes to return, by providing all the details of the completed order and delivery, including, but not limited to only: content and value of the order, details of the person who placed the order, details of the person who accepted the delivery and date of delivery.

To exercise the right of withdrawal, the Merchant provides the user with the option to fill in and send electronically via the website a standard withdrawal form or another unambiguous application. In these cases, the Merchant immediately sends the user a confirmation of receipt of his refusal on a durable medium.

The User is obliged to return the goods at his own expense, necessarily together with the receipt and the invoice, if any, by handing them over to the Trader or to an authorized person of the latter, within 14 days from the date on which the User exercised his right of withdrawal from the contract.

When returning the product, it must be in its original packaging, without signs of use or damage to the commercial appearance.

The merchant has the right to delay refunding payments until the goods are received back or until proof is provided that the goods have been sent back, whichever occurs first.

In the event that the User does not fulfill his obligation to return the product, without notifying the Merchant of the delay and without providing a valid reason for the same, it is considered that he has withdrawn his statement to exercise the withdrawal from the contract.

When, in connection with the execution of the contract, the Merchant has incurred expenses and the User withdraws from the contract, the Merchant has the right to retain the corresponding amount for the expenses incurred or to demand their payment.

The user does not have the right to withdraw from the contract if the following are the subject of the contract:

  • for the provision of services where the service is fully provided and its performance has begun with the express prior consent of the user and confirmation by him that he knows that he will lose his right of withdrawal after the contract has been fully performed by the trader.
  • for the provision of accommodation services that are not intended for living, transport of goods, car rental, catering services or the provision of services related to entertainment activities, if the contract stipulates a specific date or period of performance

The Merchant reimburses the User for the price paid by him for the returned goods.


The user has the right to claim for any non-conformity of the goods or service with what was agreed/ordered, when inconsistencies with the sales contract are discovered after delivery.

Any non-conformity of the consumer goods with the contract of sale which becomes apparent within 6 months after delivery of the goods shall be deemed to have existed at the time of delivery, unless it is proved that the lack of conformity is due to the nature of the goods or the nature of the discrepancy.

The consumer cannot dispute the conformity of the consumer goods with the contract for its sale when:

at the conclusion of the contract he knew or could not have been unaware of the non-conformity;

the discrepancy is due to user-supplied materials.

The user has the right to make a complaint about the good or service, regardless of whether the manufacturer or the trader has provided a commercial guarantee for the good or service.

When the satisfaction of the claim is carried out by replacing the goods with another corresponding to the agreed, the Merchant will retain the original warranty conditions for the consumer.

When presenting the complaint, the user can claim a refund of the amount paid, to replace the product with another one corresponding to the agreed or to a deduction from the price.

The complaint is submitted verbally to the phone number specified by the Merchant or in writing via the specified email, by mail or delivered to the company's address. When submitting a complaint, the user indicates the subject of the complaint, his preferred way of satisfying the complaint, the amount of the claimed amount, and the address, phone number and email address for contact. When submitting a complaint, the user must attach the documents on which the claim is based, namely:

  • receipt or invoice;
  • protocols, acts or other documents establishing the non-compliance of the goods or services with the agreed;
    other documents establishing the claim by basis and amount.

Complaints about consumer goods can be submitted up to two years from the delivery of the goods, but no later than two months from the establishment of non-compliance with the agreement. Complaints about services can be submitted up to 14 days from the discovery of the non-compliance of the service with the agreed upon.

The term ceases to run during the time necessary to reach an agreement between the seller and the consumer to resolve the dispute.


The trader has the right at his discretion, without giving notice, to unilaterally terminate the contract, in case he finds that the services provided are used in violation of the present general terms and conditions, the legislation in the Republic of Bulgaria and generally accepted moral norms.

Apart from the cases provided for in these General Terms and Conditions, the contract between the parties is also terminated upon suspension of the Merchant's activity or termination of maintenance of his website. Apart from the cases mentioned above, each of the parties may cancel this contract by giving a one-week notice to the other party in case of non-fulfillment of the obligations under the contract. The written form of the contract is considered complied with by sending an e-mail message, pressing an electronic button on a page with content that is filled in or selected by the User or marking a field (check box) on the website, etc. similar, insofar as the statement is technically recorded in a way that makes it possible to reproduce it.


The Merchant undertakes to notify the Users of any change in the present general conditions within 7 days of the occurrence of this circumstance at the e-mail address specified by the User. When he does not agree with the changes in the general conditions, the User has the right to withdraw from the contract without giving a reason and without paying compensation or penalty. In order to exercise this right, the User should notify the Merchant within one month of receiving the message under the previous article. In the event that the User does not exercise his right to withdraw from the contract in accordance with the procedure set out in these general terms and conditions, it is considered that the amendment has been accepted by the User without objection

  1. Applicable law

The provisions of the current legislation of the Republic of Bulgaria apply to all matters not settled by these General Terms and Conditions.